Value based management KPI
KPI Name: Value Based Management Balanced Scorecard Metrics
Related KPIs: Intellectual Capital Development, E-commerce Scorecard, Financial Outsourcing, Financial Benchmarking, Personal Finance
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Sample reports:
Some reports were generated with Balanced Scorecard Designer for the Value Based Management Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:
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Description by authors:
Taking forward and keeping alive the motive of operating an organization asks for contributing to the ‘value’ that is provided to the stakeholders. Attaining this demands a constant check on the processes being followed in the organization in a multi-directional way. BSC can serve the purpose in this sense.
The perspectives that can be of help in this subject are- Financial Performance Perspective, Customer satisfaction and Value Perspective, Innovation and Value aspects of Products and Employee Satisfaction and Learning perspective.
The KPIs that can be clubbed under these headings are- ‘cost per unit decrease’, ‘measuring the variation of Economic profit in adding value to investors’ wealth’, ‘gain from improved working capital usage and Market share Growth.
Customer satisfaction and value perspective entails metrics like ‘level of customer service’; ‘customer retention ratio’; ‘fraction of customer base that considers the outputs beyond expectation’ and ‘Re-purchase possibility’.
Innovation Efforts and Value contained in Products can be attained with indicators such as ‘fall in product defect rate’; ‘research Funds: Revenues’; ‘Quality Enhancement ratio’ and ‘rise in number of products developed’.
Lastly, the Employee satisfaction and learning can be had with parameters such as ‘number of training sessions held’; ‘motivation level’; ‘fall in the ‘accidents’ ratio’ and ‘employee productivity ratio’.
KPI in Excel – Screenshot:
