Financial KPIs, Scorecards, Metrics

KPI Name: E-commerce Scorecard Balanced Scorecard Metrics

Related KPIs: Retail Sales, Sales, Credit Risk, Retail Banking, Mortgage, Financial Statement Analysis, Market Risk, Financial Risks, Operational Risk, Active Portfolio Management, Passive Investments, Accounting Firm, Profit Focused Accounting, Credit Card Processing, Financial Crisis

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Customers also viewed: Sales Metrics

Sample reports:

Some reports were generated with Balanced Scorecard Designer for the E-commerce Scorecard Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:

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The Balanced Scorecard Designer software was used to create this KPI.

Description by authors:

Implementation of a new business paradigm such as Ecommerce demands considerable investments both in terms of time and money. This makes mandatory the usage of a ‘tracking tool’ to assess the performance. The aspects, which when counted can be of help to the organization are- Financial Perspective, Internal Operations, Clickstream Perspective and Capability Perspective.

The indicators that can be clubbed under Financial Perspective are- Investment fraction in ecommerce, ecommerce financial contribution, savings from ecommerce implementation and cost: benefit ratio.

Internal Operations can be evaluated via metrics like ‘workforce ratio’, ‘average staff engagement index’, ‘number of options used for promotion of website’ and ‘IT infrastructure integration degree’.

Clickstream Perspective can be evaluated using parameters such as ‘page views per session’, ‘page sticking index’, ‘percentage of orders on per session basis’ and ‘shopping options skipping rate’.

Capability of this approach can be obtained using ‘% improvement in flow of information experienced’, ‘% increase in number of transactions’, ‘improvement in stakeholder relations’ and ‘customization enhancement ratio’.

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KPI Name: Financial Outsourcing Balanced Scorecard Metrics

Related KPIs: Leasing Company, Asset Management Firm, Brokerage Firm, Wealth Management, Activity Based Management, Value Based Management, Activity Based Costing, Intellectual Capital Development, E-commerce Scorecard, Financial Benchmarking, Personal Finance

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Customers also viewed: HR Outsourcing | Call Center Outsourcing | Outsourcing Scorecards

Sample reports:

Some reports were generated with Balanced Scorecard Designer for the Financial Outsourcing Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:

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The Balanced Scorecard Designer software was used to create this KPI.

Description by authors:

The choice and process of outsourcing financial tasks has to be a carefully evaluated process. The reason is that a minor mistake in this regard can ‘make’ or ‘break’ the future prospects of the organization. Both the involved partners need to understand the causes of outsourcing this job and weight the ‘costs incurred’ and ‘benefits experienced’ in the light of those realities. The assessment of this process is possible by using the indicators under various perspectives like- Screening, Outsourcing Partner Capability, Outsourcing Process assessment and Benefits Accruing from the job.

The parameters under Screening can be- Infrastructural and Technological Competency, Staff Training and Learning ability, redundancy factor and Number of Support Systems. These help in finalizing the grounds on which the weeding out of the ‘non-suitable’ partners from the lot can be done.

Outsourcing Partner’s capability can be judged using metrics like ‘accuracy meeting ratio’, ‘expectation fulfillment ratio’, ‘pre-set requirement conformance degree’ and ‘migration and streamline index’.

The process of outsourcing can be assessed by using the parameters such as ‘task outsourcing fraction’, ‘decision making alignment’, ‘on-going accounting savings’ and ‘cost savings ratio’.

Finally, one can gauge the benefit that accrue from the outsourcing by using the indicators such as ‘increase in other activities’, ‘quality assurance index’, ‘number of data security measures adopted’ and ‘number of successful projects that occurred because of the financial outsourcing decision’.

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KPI Name: Financial Benchmarking Balanced Scorecard Metrics

Related KPIs: Retail Sales, Sales, Credit Risk, Retail Banking, Mortgage, Financial Statement Analysis, Market Risk, Financial Risks, Operational Risk, Active Portfolio Management, Passive Investments

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Customers also viewed: Business Benchmarking

Sample reports:

Some reports were generated with Balanced Scorecard Designer for the Financial Benchmarking Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:

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Balanced Scorecard Designer Screenshot:

The Balanced Scorecard Designer software was used to create this KPI.

Description by authors:

Applying the basics of benchmarking to financial aspects of the company helps it in digging the opportunities that earlier were not visible. The minute details emphasized to be followed in this approach are helpful in lifting the monetary returns of the company. The aspects, whose measurement can be useful are- Stakeholders’ Returns, Expenditure, Improvement and Financial Health Assessment.

Stakeholders’ Returns can be measured using indicators- Annual Revenue Rise, Average Return on stocks, Mean rate of Perks and Rise in Social Contribution. This group of KPIs takes care of the interests of stakeholders.

Expenditure can be calculated via parameters such as- Salary and Benefits Expenditure, Operational Expenses, Recruitment and Training Costs and Capital Expenses: Revenues.

Financial Health Assessment can be had with parameters like Current ratio, Inventory Turnover, Dividend Yield Increase Rate and Debt: Equity ratio.

Lastly, one can analyze the improvement gained via the ‘increase in recognition’, ‘% rise in EPS’, ‘% increase in surplus funds’ and ‘drop in instances of mismatch between sources and application of funds’.

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The Budgeting scorecard allows to estimate current finance resources and plan new resources for the business growth.

KPI Name: Budgeting and Forecasting Balanced Scorecard Metrics

Related KPIs: Retail Sales, Sales, Credit Risk, Retail Banking, Mortgage, Financial Statement Analysis, Market Risk, Financial Risks, Operational Risk, Active Portfolio Management

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Customers also viewed: Accounting Metrics Pack

Sample reports:

Some reports were generated with Balanced Scorecard Designer for the Budgeting and Forecasting Balanced Scorecard Metrics KPI to show both – Balanced Scorecard Designer functionality and a part of KPI content:

• Check Overview KPI Report sample.
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Balanced Scorecard Designer Screenshot:

The Balanced Scorecard Designer software was used to create this KPI.

Description by authors:

Budgeting is done by estimating values for various financial parameters relating to future financial requirements in all organizational activities. This starts with an estimation of ‘sales’, covers the ‘recruitment needs’ to accomplish this, zeroing on the ‘appropriate sources of funds’ and ‘arranging for the repayments of debts, if any’.
Some of the directions in which KPIs can be formed include- Management Perspective, Structural perspective, Continuous Improvement and Learning, and Conformance Perspective.

‘Management Perspective’ can be assessed using indicators such as ‘number of sources and methods used for budgeting and financial forecasting’, ‘% increase in accuracy of forecasting’ and ‘success ratio’.

‘Conformance Perspective’ is to know the extent to which it confirms to the required norms. The indicators involved are ‘objective fulfillment ratio’, ‘% of employees who agree with the estimations’, ‘degree of debt- equity alignment’ and ‘debt coverage index’.

‘Structural Perspective’ can be known by ‘number of supportive elements in the software’, ‘frequency of budget preparation’, ‘cross- checking methods’ and ‘% of data that is from the area for which budge is being prepared’.

Continuous improvement and learning can be evaluated via ‘usefulness ratio’, ‘cost decline fraction’, ‘% decrease in time for budget estimations’ and ‘% drop experienced in deviation’. This helps in using the experience effects that arise from the repeated preparations of budget.

KPI in Excel – Screenshot:

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